Terms & Conditions

Arrival/Departure

Check-in time is from 2pm. We allow guests to arrive earlier and can store any luggage until the room is ready. Check-out time is prior to 11am - later departure times can be arranged, subject to availability, however applicable day-use charges or an additional night’s fee may also apply.

Cancellations

Our standard cancellation policy requires reservation cancellations or changes to be advised to us by 4pm, hotel time, one day prior to arrival. Any cancellations thereafter may incur a charge of the first nights’ accommodation package cost.

Some prepaid rates, discounted rates, high demand and special event periods may incur an alternative cancellation policy. The cancellation policy will be communicated during the reservation process and is also supplied in the confirmation email.

No show policy

Failure to arrive on the date specified will result in the cancellation of your booking and may incur a charge equal to the first nights’ accommodation package cost.

Credit card authorisation

Moss Hotel pre-authorises all credit cards on check-in to check for validity and sufficiency of funds. Pre-authorised cards are held as security for your reservation and may be utilised by the hotel for any applicable charges, including cancellation and no-show fees. In addition to the cost of the room, a $100AUD security deposit is required upon check-in this is set aside by the credit card company and may affect the available funds balance or spending limit. In the instance where a valid credit card cannot be provided, we will require the deposit can be supplied in cash for $300AUD per night.

Incidentals policy

A valid credit card must be presented upon check-in and will be pre-authorised to cover additional room and tax, plus $100 a night for incidentals.

Credit card surcharge

A surcharge of 1.5% applies when making any payments with a credit card.

Minimum length of stay

A minimum length of stay may apply during high demand or special event periods, as determined by Moss Hotel. If you reserve a room over such dates (as per the reservation terms and conditions) you agree to stay for the required minimum nights. Any changes or cancellations (within the cancellation period) are subject to a penalty and may result in the forfeiting of any pre-payments.

Photo identification

Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit cardholder. A valid Australian driver's license, Australian issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold; will be securely stored and carefully disposed of at the end of its usefulness.

Rates

The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and / or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST).

Smoking policy

Moss Hotel is 100% smoke free. Failure to comply may result in a penalty charge at the discretion of the Management.

Additional person charges

Standard occupancy is two persons per room. Additional nightly fees apply for reservations with more than two adults. An adult is defined as an individual 18 years of age and older.